Frequently Asked Questions

Simply browse our catalog, select your product, choose size/color, and click "Add to Cart" or "Buy Now". Proceed to checkout, enter your details, and complete the payment.

Once your order is shipped, you'll receive a tracking number via email and SMS. You can also track your order by logging into your account and visiting the "My Orders" section.

Order modifications are only possible within 1 hour of placing the order. Please contact our customer support immediately if you need to make changes.

You can check your order status by logging into your account and visiting the "My Orders" section. You'll see the current status of each order along with tracking information if available.

We offer free shipping on orders above ₹999. For orders below ₹999, standard shipping charges of ₹50 apply. Express shipping is available at an additional cost.

Standard delivery usually takes 4-7 business days depending on your location. Express delivery takes 2-3 business days. Delivery times may be longer during sale seasons or holidays.

Currently, we only ship within India. We're working on expanding our services to international locations soon.

Our delivery partner will attempt delivery twice. If unsuccessful, the package will be held at the nearest delivery center for 3 days. You'll receive an SMS with pickup details.

We accept returns within 7 days of delivery, provided the product is unused, unwashed, and in original packaging with all tags attached. Returned items must be in resalable condition.

Login to your account, go to "My Orders", select the product, and click on "Request Return". Fill out the return form and our team will process your request within 24 hours.

Yes, we offer exchanges for size or color variations, subject to availability. You can request an exchange through the same process as returns.

For hygiene reasons, innerwear and accessories marked as "Final Sale" cannot be returned. Customized or personalized items are also non-returnable.

You can cancel your order before it is shipped. Once the order status changes to "Shipped", cancellations are not possible. You can check your order status in "My Orders".

Login to your account, go to "My Orders", select the order you wish to cancel, and click the "Cancel Order" button. If the button is not available, it means your order has already been processed for shipping.

Yes, if your order is cancelled successfully, the amount will be refunded to your original payment method. For prepaid orders, refunds are processed within 7-10 business days.

If your order has already been shipped, you cannot cancel it. However, you can refuse delivery when it arrives, and the package will be returned to us. Once we receive the returned package, we'll process your refund.

We accept Credit/Debit Cards, Net Banking, UPI, Wallets (PhonePe, Paytm, etc.), and Cash on Delivery (COD) for eligible orders.

Yes, all payments are processed via secure encrypted gateways. We do not store your payment information on our servers.

Refunds are processed within 7-10 business days after we receive your returned product or approve your cancellation request. The time taken for the refund to reflect in your account depends on your bank.

No, refunds will only be credited to the original payment method used for the purchase as per RBI guidelines.

We provide detailed size charts for each product. Please refer to these charts and measure yourself before ordering. If you're between sizes, we recommend choosing the larger size for comfort.

Yes, all our hijabs are pre-washed to prevent shrinkage and ensure color fastness. We recommend gentle washing to maintain the quality of the fabric.

Currently, we don't offer custom sizing. However, we have an extensive range of sizes to fit most body types. Please check our size guide for accurate measurements.

We recommend hand washing in cold water with mild detergent. Avoid using bleach or fabric softeners. Hang to dry and iron on low heat if needed. Specific care instructions are provided with each product.