Terms & Conditions

Welcome to Alsidra Hijab, operated by Clifton Corporation. These Terms and Conditions govern your use of our website and all purchases made through our platform. By accessing or using our services, you agree to comply with and be bound by these terms.

Age Requirement

• You must be at least 18 years old to create an account and make purchases
• Minors (under 18) may use the site only under supervision of a parent or legal guardian
• By using our services, you represent that you meet these requirements

Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• All activities under your account are your responsibility
• You must provide accurate and complete information during registration
• Notify us immediately of any unauthorized use of your account

Prohibited Activities

You agree not to engage in any of the following activities:

• Attempting to gain unauthorized access to our systems or other users' accounts
• Using the website for any illegal or unauthorized purpose
• Transmitting viruses, malware, or any destructive code
• Collecting or harvesting any personally identifiable information
• Interfering with or disrupting the website's functionality
• Engaging in any fraudulent activity or making false claims

Account Termination

• We reserve the right to suspend or terminate accounts that violate these terms
• Accounts may be terminated for fraudulent activity or misuse of our services
• You may close your account at any time by contacting customer support

Product Information

• We make every effort to display product details accurately including colors, fabrics, and sizes
• Actual colors may vary slightly due to monitor settings and lighting conditions
• Product images are for representation purposes only
• We do not guarantee that product descriptions, images, or specifications are error-free

Pricing Policy

• All prices are listed in Indian Rupees (INR)
• Prices are subject to change without prior notice
• We reserve the right to correct pricing errors at any time
• Sale prices are valid only for the specified duration

Product Availability

• All products are subject to availability
• We may limit quantities available for purchase
• Out-of-stock items will be clearly marked
• We reserve the right to discontinue products at any time

Order Process

• Adding items to your cart does not reserve them
• Orders are confirmed only after payment processing
• We may cancel orders in case of pricing errors or stock unavailability
• Order confirmation will be sent to your registered email address

Payment Methods

• We accept various payment methods including credit/debit cards, UPI, and digital wallets
• All payments are processed through secure payment gateways
• Payment information is encrypted and not stored on our servers
• Failed payments may result in order cancellation

Order Acceptance

• We reserve the right to refuse or cancel any order at our discretion
• Orders may be cancelled for suspected fraud or violation of terms
• Bulk orders may require additional verification
• We may limit order quantities per customer

Detailed shipping information is available in our Shipping Policy. Key points include:

Processing Time

• Orders are processed within 1-2 business days
• Processing may take longer during sale periods or holidays
• Custom orders may require additional processing time

Delivery Timeline

• Standard delivery: 4-7 business days
• Express delivery: 2-3 business days (additional charges apply)
• Delivery times are estimates and not guarantees
• Rural areas may experience longer delivery times

Shipping Charges

• Free shipping on orders above ₹1999
• Standard shipping charges apply for orders below ₹1999
• Express shipping charges are additional
• International shipping available with custom charges

Complete details are available in our Return & Refund Policy. Key terms include:

Return Window

• 7-day return policy from delivery date
• Products must be unused, unwashed, and with original tags
• Return shipping charges are the customer's responsibility
• Customized or personalized items cannot be returned

Exchange Policy

• Exchanges are subject to product availability
• Size/color exchanges are free within 7 days
• Exchange requests must be initiated through your account
• Original shipping charges are non-refundable

Refund Process

• Refunds are processed within 7-10 business days after return receipt
• Refunds are issued to the original payment method
• Bank processing times may vary
• Partial refunds may apply for used or damaged returns

Ownership

• All content on this website is owned by Clifton Corporation
• Protected elements include logos, designs, images, text, and product designs
• The "Alsidra Hijab" brand name and logo are registered trademarks
• Product designs and patterns are protected by copyright

Usage Restrictions

• You may not reproduce, distribute, or create derivative works
• Commercial use of our content requires written permission
• You may not use our trademarks without authorization
• Scraping or automated content collection is prohibited

User Content

• By submitting reviews or images, you grant us usage rights
• We may use customer photos for marketing with permission
• You retain ownership of your submitted content
• We reserve the right to remove inappropriate user content

Scope of Liability

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the purchase price of the product
• We are not responsible for third-party services (payment gateways, couriers)
• We do not guarantee uninterrupted or error-free website access

Product Usage

• Follow care instructions provided with each product
• We are not liable for damages from improper use or care
• Color fading or shrinkage from improper washing is not covered
• Normal wear and tear is excluded from warranty

Force Majeure

• We are not liable for delays or failures due to circumstances beyond our control
• This includes natural disasters, strikes, wars, or government restrictions
• Payment processing issues with financial institutions
• Internet service provider outages or technical issues

Your privacy is important to us. Please refer to our comprehensive Privacy Policy for detailed information about how we collect, use, and protect your personal data.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

Applicable Law

• These terms are governed by the laws of India
• The courts in Pune, Maharashtra will have exclusive jurisdiction
• United Nations Convention on Contracts for the International Sale of Goods does not apply

Dispute Resolution

• We encourage resolving disputes through customer support first
• Formal disputes must be filed in the appropriate court in Pune
• You waive the right to participate in class-action lawsuits
• Arbitration may be required for certain disputes