Privacy Policy

Welcome to Alsidra Hijab, operated by Clifton Corporation. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

To provide you with the best shopping experience, we collect various types of information:

Personal Information

• Contact Details: Name, email address, phone number, shipping and billing addresses
• Account Information: Username, password, profile preferences
• Payment Information: Credit/debit card details, UPI IDs, wallet information (processed securely through payment gateways)
• Order History: Products purchased, order values, shipping preferences

Technical Information

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, click patterns, search queries
• Location Data: General location based on IP address for regional offers

Automatically Collected Information

• Cookies and similar tracking technologies
• Log files and analytics data
• Social media interactions (if you connect through social platforms)

We use your personal information for various business purposes:

Order Processing & Fulfillment

• Process your orders and payments
• Arrange shipping and provide order tracking
• Send order confirmations and updates
• Manage returns, refunds, and exchanges

Customer Service & Communication

• Respond to your inquiries and provide support
• Send important service announcements
• Notify you about order status updates
• Personalize your shopping experience

Marketing & Personalization

• Send promotional offers and newsletters (with your consent)
• Recommend products based on your preferences
• Show personalized content and advertisements
• Inform you about new collections and sales

Business Operations

• Improve our website and services
• Conduct market research and analysis
• Prevent fraud and enhance security
• Comply with legal obligations

We respect your privacy and do not sell your personal information. We may share your data in the following circumstances:

Service Providers

• Payment Processors: Razorpay, PhonePe, and other payment gateways
• Shipping Partners: Delivery services for order fulfillment
• Marketing Platforms: Email service providers and analytics tools
• IT Services: Cloud hosting, security, and maintenance providers

Legal Requirements

• To comply with legal obligations and court orders
• To protect our rights, privacy, safety, or property
• To investigate potential fraud or security issues
• In connection with business transfers or mergers

Business Partners

• With your explicit consent for specific partnerships
• Aggregated, anonymized data for market analysis
• Co-branded offers or promotions you opt into

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements
• Analytics Cookies: Google Analytics and similar tools for website improvement

Your Cookie Choices

• You can control cookies through your browser settings
• Opt-out of non-essential cookies through our cookie banner
• Disable personalized advertising through ad network opt-outs
• Clear existing cookies from your browser at any time

We implement robust security measures to protect your personal information:

Security Measures

• Encryption: SSL encryption for data transmission
• Secure Storage: Protected servers with access controls
• Payment Security: PCI-DSS compliant payment processing
• Access Controls: Limited employee access to personal data
• Regular Audits: Security assessments and vulnerability testing

Data Retention

• We retain personal data only as long as necessary
• Order information: 7 years for tax and legal purposes
• Account information: Until account deletion request
• Marketing data: Until consent withdrawal
• Anonymized data may be retained for analytics

You have several rights regarding your personal information:

Access & Control

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Restriction: Limit how we use your information
• Portability: Receive your data in a portable format

Marketing Preferences

• Opt-out of marketing communications at any time
• Unsubscribe links in all marketing emails
• Adjust notification preferences in your account settings
• Control personalized advertising through cookie settings

How to Exercise Your Rights

• Contact us at privacy@alsidrahijab.com
• Use the privacy settings in your account dashboard
• Submit a formal data access or deletion request
• Allow 30 days for request processing

As an Indian company, we primarily store and process data within India. However, some service providers may process data in other countries. In such cases, we ensure appropriate safeguards are in place to protect your information according to Indian data protection standards.

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.